Track Your My Nail Gift Order
MY NAIL GIFT / CUSTOMER CARE
Start with the tracking number for your parcel. We will help you understand the next update if the journey is taking longer than expected.
Order reference for support; tracking number for the carrier.
Check each dispatch reference.
Send us the latest status to investigate.
Find your parcel reference
- Look for the tracking number and carrier information supplied after dispatch. Check relevant messages and your spam folder if you expected an email.
- If you have an account, review your order in My Account. Guest shoppers can contact support with the order reference and checkout email.
- Use the parcel tracking number, rather than the store order number, in a carrier search. Ask us if the reference is missing.
Open a tracking service
17TRACK is an external service that opens in a new tab and follows its own privacy practices. Enter only the carrier tracking reference needed for the lookup. You do not need to give a store password or card details for a tracking enquiry. A carrier’s own tracking link can also provide the latest local update.
What common updates mean
The number has no result yet. Is the parcel lost?
A reference may be created before the carrier records its first scan. Check that the full number is copied correctly. If information stays unavailable, contact us so we can check the handover.
Why has tracking paused?
International transport, customs checks and transfers to a local carrier can create gaps in visible scans. A gap alone does not establish loss. Send us the latest update if the estimated window has passed or an exception appears.
Why did only part of my order arrive?
Different items may dispatch separately. Use the reference for each parcel and check any dispatch information you received. Tell us which items remain missing.
Tracking says delivered, but I cannot find it.
Check the address, delivery notice, safe place and reception desk where relevant. Contact us with the tracking number and we will review the carrier evidence.
When to contact us
Write to [email protected] with the order reference, tracking number, affected item and latest carrier information. Contact us promptly for an address problem, returned parcel, unexpected payment request or a delivery marked completed that cannot be located.
If verified non-delivery continues for 60 days after dispatch, our non-delivery guarantee covers the amount paid for the undelivered order or parcel, including paid delivery on free-gift-only orders. It does not require you to wait 60 days to report a problem or restrict earlier legal remedies.