Contact My Nail Gift
MY NAIL GIFT / CUSTOMER CARE
A size question, a delivery update or a set that needs attention? Tell us what you need and we will help you find the next step.
Your direct support contacts
The shared email address above is the designated support contact for My Nail Gift at mynailgift.com. Use the exact address shown; an email domain does not change which online store your enquiry concerns. We do not list fixed telephone service hours. If you cannot reach us by phone, email is the best way to keep your request and order details together.
Help us understand your request
- For a product question, include the mynailgift.com product link, the style or size you are considering and your question.
- For an order question, include the order reference and the email address used at checkout.
- For a delivery issue, include the parcel tracking number and the latest carrier message.
- For a wrong, damaged or incomplete item, add a short description and clear photographs of the relevant item and packaging.
Our public contact location
Mombasa Beauty
436 Dundas St E
Toronto, ON M5A 2B1
Canada
My Nail Gift is an independently operated online shop. Mombasa Beauty is our separately operated offline store and provides this public contact location. This address does not identify the online dispatch warehouse, an automatic return destination or an online-order pickup point.
View the public contact location on Google Maps. For an online-order return, request written instructions before sending a parcel or visiting the location.
Find a quick answer
Keep your enquiry together
If you need to follow up, reply to the same email conversation and add any new information. Our 12-hour reply target is an aim for the first support response, rather than a guarantee that a carrier investigation, exchange or refund will be completed within that period.
For an information-access or privacy request, use the same support address and mark the subject “Privacy request — My Nail Gift”. See our Privacy Policy.