Shipping & Delivery
MY NAIL GIFT / CUSTOMER CARE
Your next nail look has a journey of its own. Here is how My Nail Gift prepares your press-on nails, shows delivery costs and helps when a parcel needs attention.
Normally 1–2 business days.
Standard or Priority at checkout.
Verified non-delivery: refund of the amount paid.
From your bag to dispatch
We normally prepare orders in 1–2 business days. Business days exclude weekends and public holidays. Any specific dispatch date or pre-order information on a product page takes precedence.
We use an international fulfillment network. The dispatch location is arranged according to stock availability, your destination and available delivery routes. We aim to use a suitable nearby fulfillment option when available; an order may still travel internationally or arrive in separate parcels.
Choose your delivery option
Estimated 9–14 business days after dispatch.
Estimated 6–9 business days after dispatch.
Add the 1–2 business days of normal preparation when planning your order. These are estimates, rather than guaranteed arrival dates. Carrier handovers, peak demand, weather and customs checks can affect transit. The services available for your address appear at checkout.
Delivery coverage and the full cost
We offer international delivery to supported destinations. Enter a complete address, including the country, city, postal code and state or province where applicable. A country appearing in an address list alone does not confirm delivery: checkout must return an available shipping method.
Delivery costs depend on your destination, the selected service and the products and quantities in your bag. The displayed combined delivery charge includes normal international shipping, duties, import taxes, basic customs clearance and related processing. Any destination-specific exception must be disclosed before ordering.
Standard delivery is free when the qualifying paid-product subtotal is more than US$40. Exactly US$40 does not qualify. Items priced at US$0 do not count toward this threshold, and Priority remains chargeable. Review your final total before payment. A free nail gift has a US$0 product price; delivery may still be payable.
Charges caused by an incorrect address, refusal, unusual storage or other exceptional circumstances are reviewed individually. Do not assume unapproved incident costs are included.
Follow each parcel
Use the tracking number supplied for each dispatched parcel. An order number and a tracking number are different. A new tracking number may appear before the first carrier scan; separate parcels may have separate references. Our Track Order guide explains where to start and what to send us if an update is missing.
If you need to change an address, contact us as soon as possible. We will check whether the change is still possible. Once a parcel is in transit, a redirect or cancellation may be unavailable.
If delivery needs a closer look
For delayed tracking, a returned parcel or a delivery exception, contact support with your order reference, tracking number and the latest carrier information. If a parcel is marked delivered but cannot be found, check the delivery notice, reception desk and any designated safe place, then tell us. We will review the evidence with the fulfillment partner or carrier and agree the appropriate remedy.
Do not refuse a parcel or send it back without contacting us as a substitute for an approved return. Costs and responsibility depend on the circumstances and your applicable rights.
Our 60-day non-delivery guarantee
If your parcel has not arrived 60 calendar days after dispatch, contact us for a tracking review. For verified non-delivery, we refund the amount actually paid for the affected undelivered order or parcel, including its paid delivery charge. This also covers the delivery charge on a free-gift-only order. For partial non-delivery, we review the affected items and the associated delivery charge with you.
The guarantee excludes a false claim or non-delivery caused by an incorrect customer address or refusal, subject to applicable consumer rights. Report a problem as soon as it occurs; you do not have to wait 60 days to contact us. This additional store guarantee does not postpone or limit any earlier remedy required by law.
Refunds normally follow the original payment route. Your bank or payment provider determines when the credit becomes visible. See Returns, Exchanges & Refunds for the full process.